Although there is no ‘one size fits all’ approach and no master model for successful employee engagement, four key ingredients emerged from extensive research captured over recent years.
Taken together, they include many of the key factors that combine to make successful employee engagement. These four elements have proved to be useful lenses which can help organisations assess the effectiveness of their approaches and in this session we will discuss the benefits of all four and demonstrate practical, real-life experiences where these approaches have worked well.
We will present research that provides evidence and undeniable proof that great engagement strategies reduce staff turnover, improve productivity and efficiency, retain customers at a higher rate, and make more profits. Most importantly, engaged employees are happier, both at work and in their personal lives. They willingly deliver their best service to engage better with customers, who then spend more, are more loyal and are nine times more willing to recommend the organisation with purpose, energy and enthusiasm.